Hanoi, July 24, 2021
NOTIFICATION
Re: Impact of COVID-19 on Ht-smile product warranty service
Dear Customers,
First of all, IDS Medical Equipment Co., Ltd. would like to sincerely thank our customers for choosing and using our products during the past time.
Pursuant to Directive No. 16/CT-TTg 2021 of the Prime Minister issued in July 24, 2021 on the implementation of urgent measures to prevent the COVID-19 epidemic, IDS Company would like to inform you Goods are as follows:
The toll-free Customer Care Call Center 024-2268-8080 and IDS's Customer Service mailbox are still operating normally during the peak anti-epidemic period
to support Customer's needs for warranty and service. Advice on using the product.
However, due to recent regulations on restricting travel and transportation of goods in some provinces/cities across the country, product warranty service for
Customers may be affected. Enjoy in terms of product warranty card issuance time. In case the card can be issued with a card code to look up the warranty first, the hard card will be issued after social distancing, depending on the locality and district.
By this letter, IDS Company would like to inform customers and look forward to receiving sympathy from you for the inconvenience mentioned above.
For more information, please contact the hotline: 024-2268-8080, Email: ids.mienbac@gmail.com
Wish you health and success.
On behalf of IDS Medical Equipment Co., Ltd
Head of Northern Branch
(Signed)
Vu Tuan anh
